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FAQs

Q. What type of file can I send?

A. We recommend you send us 300 dpi .jpg, but we also accept tif, jpeg, pdf, eps (with outlined fonts or flat). Please flatten all your files before sending it to us and keep in mind that following these rules will likely speed up your turn around and will not cause any delay to your order.

Q. What color mode should I use for my files?

A. You should always use CMYK unless submitting a PMS color (PMS colors don’t print on gang runs), if you send us RGB, there is a chance that a color shift may occur and you may not be satisfied with your job. 

You should always start and finish your designs in CMYK color mode unless designing for Web.

Q. What resolution should I send my files?

A. When submitting files for offset and digital printing  (flyers, business cards, brochures, booklets.) always make them 300 dpi, for large format 150 dpi. Low-resolution images may be printed as is or will be placed on hold until we receive new files, slowing down your turn-around.

Q. Does IDPrintWorld, INC. accept borders on jobs?

A. We accept borders on jobs, but if the border is too close to the cutline, it will cut off completely or slightly off-center, please make your border .25 inches or bigger.

Q. How should I set up bleed?

A. Bleed on any file should expand further than the actual cutting line. You can click here to download your template or call us for assistance. Please keep all text and anything you do not want cut at least .25 inches away from the cut line.

Q. Should I send proof or a sample file?

A. When you are sending digital artwork to print, do not send extra files, like proofs or samples, because they might get printed. Only send files you need printed.

We are not responsible for this kind of files being printed. Unless requested by one of our employeesDO NOT send files that you do not want printed.

If you have a printed proof (not digital) of a previous order, please submit that with your job and we will try to make it match as close as possible (notice that this might delay the turn around of your order).

Q. How can I avoid transparency and overprint issues?

• To prevent transparencies issues, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten the image before sending.

• To prevent overprint, be aware that this can cause unexpected results, meaning whatever you see on screen will be different than the printed piece. This problem is frequently found in .ai, .eps, .dpf and .indd files. We suggest that you turn all overprint objects off before submitting your files.

Q. How can I make sure my blues do not come out purple?

A. When using a blue in your design, always make sure to leave at least a 30% difference between Cyan and the magenta values.

Keep in mind that blue is really close to the CMYK spectrum. Always use a low amount of magenta whenever using high amounts of cyan to avoid purple.

GOOD EXAMPLE: C-100% M-70% Y-0% K-0%

Q. How do I make a Grayscale image or text in a flat CMYK document?

A. When you convert a grayscale image to CMYK, the image will have a color shift in the final print. That shift might be green, yellow or reddish.

To eliminate all values other than K in Photoshop use these instructions. Basically you will be making a grayscale image inside of a CMYK document.

  1. Make a new layer of the image or text that you want to be 100% K.
  2. Then go Image > Adjustments > Channel Mixer and click on Monochrome, then adjust any of the Source Channels until you get the desired value. Flat the image and double check the image or text to make sure is one color black.

Q. What is rich black and how I get it?

A. Rich black is the mix of 100% K with a % of CMY, if you print K alone it wont be as dark as you might like.

We recommend using.

C – 55% M – 45% Y – 35% K – 100%

This will give you a deep, dark and rich black.

Q. Why is my job pealing off around the edges or is cracking on the score.

A. Pealing off around the edges sometimes occurs when the card contains high values of ink, as in dark colors.

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

When a job is UV coated then scored/folded the job begin to crack. During use the crack will become bigger and the ink will start to chip off.

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, the cracking will eventually happen.

Q. What is banding and how can I prevent it?

A.The program that it is exported from, such as InDesign, Illustrator or Corel can cause banding. Also, too many gradient steps, for example going from a dark color to a light color in a small area will cause banding. 

To prevent this, check the digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

Q. How PMS colors can affect the way my job prints if I’m printing CMYK.

A. Somehow close to the same concept of RGB, PMS colors will change when they are printed as CMYK. The convention between the two can result on a drastic change on color in your printed piece.

If you send any order with Pantone color (PMS), the CMYK conversion will change the Pantone color. Before sending the orders make sure all PMS colors are been changed to CMYK.

Q. How do I correctly set up black type?

A. There are several ways you should set up your type while designing, is based on the image’s background.

• Black type on White background: Always make the type 100% K (CMY = 0%).

• Black type on bsy background: Set type to 100% K (CMY = 0%) and go to Layer mode > Multiply.

• Type with shadow:  Always make the shadow 100% K (CMY = 0%).

Q. How do I prevent images from coming out too dark?

A. Any file submitted to us that have a dark black background with faded images or fonts in the background may be lost if they are not fixed before they are submitted. Gang run printed orders vary from job to job and tend to print darker. To make sure you get the desired clarity in your order, use the Levels or Curves in Photoshop to make your job at least 10% lighter.

Q. What do I need to know about QR codes (Quick Response codes)?

A. QR codes must be sent as one color (never set up QR codes with two or more colors), if its sent as several colors there is a chance you may get registration problems and the mobile device won’t read the code. Also keep in mind there is a minimum size that you can scale it down to, if you make it to small it will not scan. Always test it out on an actual size printed piece of paper before sending it to print.

 Q. What is the usuall turnaround in your orders.

A. Every product has a turnaround time listed in their description. The majority of our products ship out in 1-2 business days, some other products will ship out 3-5 depending on when the order was placed. This means that if you order your business cards on Monday during normal business hours and all the way untill 8:00 PM EST and your files are properly set up, we’ll print your full color gangrun order and have it ready to ship no later than Wednesday. The shipping method you select for your order and more will determine when you actually receive the order. We print all flyers, business cards, brochures, and more to be shipped via Delta Cargo, FedEx and UPS. Depending on our printing workload, your cards, posters, and other printed work may ship out at the end of the second business day.

If you are not familiar with some of the terms used in this page, please refer to our Glossary of Terms page.

 

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