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Return Policy

 

14-Day Return Policy:

 Defective Printing.

If the printed material is found defective,Contact Us within 7 days of receipt of the product. We at IDPrintWorld, Inc will review your claim and may ask for the product to be returned. Once we receive the item, we will inspect it to ensure everything is present and is in its original condition and then at our discretion issue a full refund, a store credit or a reprint of the item. Please note that turn-around for reprints vary from 2-5 business days. In case of a reprint, we also will refund you the shipping charges in store credits at our discretion.

To coordinate a return.

Send a picture of the item to This email address is being protected from spambots. You need JavaScript enabled to view it.  with the subject line “RETURN” or call us at (707)-547-4885 within 7 days of receiving the product. Please also ensure that if Kri8edgfx, Inc requests to have material returned, that we receive the product back within 3 days of sending you the request or if stated longer, otherwise the product will be ineligible for return. We will strive to close the issue within 7 days of receiving the product.

Following shall NOT be eligible for return or reprint.

• Damages due to misuse of product.

• Negligence of provided shipping company.

• Improperly sent files. Please follow this link for proper submission of files.

• No refunds on promotional items.

• If Color, Cutting, or Quantity are within a +/- 10% of the provided files.

 In case of any queries, please write to our customer care at oThis email address is being protected from spambots. You need JavaScript enabled to view it.  or call us at (707)-547-4885.

 Cancelations.

A print order can be canceled at any time prior to it entering into production. If you cancel an order prior to it entering into production at Kri8edgfx, Inc, a customer service representative will inform you if any cancellation fees will be incurred on your account. Please allow at least 10 business days for any refunded monies to be credited to your account. A print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services.

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